The Hong Kong Council of Social Service

Address： 13/F, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong

Tel： 2864 2929

Fax： 2865 4916

Email： [email protected]

Website： https://www.hkcss.org.hk

Information Technology Resource Centre (ITRC)

A subsidiary of the Hong Kong Council of Social Service                                                           

ITRC has a mission to facilitate and enhance information and communication technology (ICT) application in the Social Service Sector.  ITRC has been developing and implementing various ICT solutions for the Non-governmental Organizations (NGOs), and is one of the major solution suppliers in the Social Service Sector.                                                                                                                                                                                                                                                                                        

IT Support Technician (Ref No: HKCSS/061/2024)
One-year contract

Responsibilities:

• To perform 1st tier hardware and software support service as well as system upgrade & implementation to users in various locations;
• To provide operational reports, training manuals and sessions for associated users;
• To be responsible for LAN administration, monitoring, maintenance and support to the network, desktops as well as OA peripherals, and to ensure the whole IT infrastructure operates in healthy state;
• Co-ordinate with other vendors & parties when necessary;
• To undertake any other duties as may be assigned from time to time by the supervisor.

Requirements:

• DSE/Form 5 graduate or above;
• At least 1 year of working experience with I.T. system and networking (fresh graduate will also be considered);
• Experienced in handling client support calls, providing remote error diagnosis and on-site troubleshooting services to identify root causes will be preferable;
• Familiar with a wide variety of client software such as MS Windows 10 / 11, MS Office 2021 / M365, Browsers and OA applications. Knowledge of Linux system administration is an advantage;
• An understanding of Internet related connectivity and customer equipment issues;
• Holder of CCNA / MCSA is an advantage;
• Team player with good interpersonal skills;
• Regional traveling would be required.

5-day work per week. 15-day annual leave. Please send your application with expected salary to Room 1313, 13/F, Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong or email to [email protected]. Reference No. should be quoted on envelope or email header. Only shortlisted applications will be notified.

All information provided will only be used for recruitment related purposes.  Information on unsuccessful candidates will be destroyed after 6 months.  The Council is an Equal Opportunity Employer.  For our Policy on Employment of People with Disabilities, please refer to our website at www.hkcss.org.hk

** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.