Objectives

• To conduct effective performance conversation and appraisal process
• To implement day to day management practices to enhance staff performance
• To deal with problematic staff tactfully

Contents

• Basic concepts on performance management
• The techniques of developing a correct mindset on “win-win” in the performance management and appraisal
• The key elements in performance conversation
• Day to day management practices in performance management
• Different tactics when handling difficult cases

Course Details

Course Code: 20B-10
Date: 10 December 2020 (Thursday)
Time: 0930 – 1700 (6 hours)
Venue: Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong
Target Participants: NGO Managerial & Supervisory Staff (with people management role)
Class size: 30
Language: Cantonese (supplemented with English)
Fees: $1,140,
$1,060 (Fees for HKCSS Agency Member Staff Only),
Early Bird Fee: $920 (Payment received on/before 19 November 2020 for HKCSS Agency Member Staff Only)

*In response to the novel coronavirus, in order to avoid delays in application, please use member portal (institute.hkcss.org.hk/login/) for registration if possible. If you would like to apply by post, please send the completed application form to HKCSS Institute by email (institute@hkcss.org.hk) in advance. Thank you!

【新晉升主管的領導基礎 – 提高個人效能】

導師Hillman講解如何提高個人效能，例如EQ就是其中一個要留意的地方。作為主管，首先要明白自己的情緒。

Mr Hillman Chung 鍾衍文先生
Principal Consultant
Human Focus Consulting

Mr Chung has 30 years of working experience in Human Resources and Consulting field. He has assumed human resources leadership in different business natures such as hotel, food and beverage operations, estate management, transportation services and resort establishment. Hillman holds a master degree in Human Resources Management from the University of Surrey. He has been a licensed Trainer of a series of programs under an American consulting firm and accredited practitioner of the Myers-Briggs Type Indicator (MBTI)® Step I & II, a certified administrator of DISC Behavioral Assessment and a certified coach of Marshall Goldsmith Stakeholder Centered Coaching.