2036年，你眼中的Gen Z，最大年紀已經是36歲；而你，又幾多歲呢？ 到了 2036 年，每 3 個香港人就有 1 位是 65 歲以上的長者；屆時，你可能是其中一員，又或需要照顧年長家人、與退休後重返職場的年長同事共事、為長者及其家人提供服務，與高齡群體在社區共同生活。 當人口老化人人有份，同時新一代長者的健康狀況、家庭處境和服務需求截然不同的時候，以往所建立的各種服務是否還能回應現在、甚至未來的社會需求，並切合大眾期望？未來需要培育怎樣的人才、建立怎樣的服務和跨界協作方式，才能更好地回應未來，「接住」高齡化社會下的每一個人？ 人口老齡化對社會服務專業可以產生既深且遠的影響。有見及此，【社聯人才發展團隊】正展開研究，並策劃兩場工作坊，了解高齡化社會下社福界所需的未來人才技能。 誠邀NGO同工及各界持份者，於11月19及20日兩個下午參與討論，共同探討： 🔹 現有服務挑戰與市場缺口 🔹 未來衍生之新服務與市場需要 🔹 未來人才培育與跨界協作模式 📍第一場：11月19日 (四) | 15:00 - 18:00 【社福同工喺度傾】 《高齡化社會下，識幾多先夠？反思社福人才現況與未來》 對象：社會服務機構管理人員及專業前線人員 地點：WYNG Foundation - 中環俊和商業中心16樓 📍第二場：11月20日 (五) | 15:00 - 18:00 【跨界領袖喺度傾】 《高齡化城市生活，活得安全就夠？長者友善城市的跨界創新與轉型》 對象：各行業、界別之專業人士及管理人員 地點：FellowSPACE - 黃竹坑業興街11號南匯廣場A座28樓 期待與你一同探討現況、突破缺口，裝備未來！ 查詢 ：2876 2434 或 [email protected] 立即報名 (11月17日截止) ...

Introduction Against a resource constrained and fast changing social service landscape, NGOs must collaborate internally and externally to deliver quality services and pursue organisational growth. For many NGO managers and supervisors, effective stakeholder engagement is critical to fostering meaningful relationships, aligning diverse parties toward shared objectives, and unlocking sustainable social impact.  This workshop addresses common real world challenges, such as securing backing from funders, government bodies, partners and internal teams; building trust without formal authority; and delivering persuasive communications that support the organisation’s mission and long-term impact. Through case studies and interactive role-play exercises, participants will learn practical frameworks, communication techniques, and mission-driven storytelling skills to identify key stakeholders, develop engagement strategies, craft compelling messages, handle resistance diplomatically, and act as credible organisational ambassadors to drive project success and long term collaboration.   Objective Upon completion of this workshop, participants will be able to: Map 360 degree stakeholders and formulate tailored engagement strategies for internal and external parties  Apply trust building communication principles and persuasive storytelling to deliver mission aligned messages  Practice influencing skills without formal authority to secure buy in for projects, change initiatives, and resource requests  Handle objections, resistance, and conflicting priorities in diplomatic, constructive ways  Represent their ...

Introduction When a service complaint, privacy concern or governance failure becomes a public crisis, a statement alone is not enough. NGOs need to spot risks early, clarify responsibilities and co-ordinate action. How can they protect those affected, respond to stakeholders and address weaknesses in their organisations when time is short and the facts are still emerging? This course brings together crisis communication and organisational governance theory, NGO case discussions and practical simulations. Participants will work through the decisions senior managers face, from prevention and setting the direction of a response to approving public statements. They will also explore how AI can help organise information, anticipate questions stakeholders may ask and identify weaknesses in draft messages. Fact-checking and human review remain central to management judgement. Objective Upon completion of this course, participants will be able to: ●    Recognise crises and warning signs: Distinguish crises from incidents and complaints, and assess risks in relation to organisational responsibility, service delivery and governance. ●    Make clear decisions and delegate effectively: Clarify responsibilities, escalation points and the limits of delegated authority to co-ordinate a response under time pressure. ●    Use AI to support analysis and approval: Organise information, explore stakeholder questions and review statements. Identify ...

Introduction Proposal writing is a core part of securing resources and advancing services in the social service sector. For staff approaching it for the first time, becoming familiar with the local funding landscape, common concepts, and proposal writing requirements can take some time. This workshop is designed specifically for frontline practitioners who are new to proposal writing. It starts from the basics, helping participants understand the common types of funding available in Hong Kong, become familiar with key concepts often used in proposal writing, and learn the basic structure and key elements of a proposal. The goal is to give participants a clear initial picture of the whole application process, and a more structured way to approach their first proposal. The workshop combines concept explanation with worked examples, breaking down jargon in plain language so participants leave with practical methods they can apply directly to their first proposal writing attempt. Objective ● Identify common types of funding available in Hong Kong ● Understand key concepts commonly used in proposal writing  ● Understand the basic structure of a proposal and what each section needs to cover, with a clear initial blueprint for the whole document Content ● Overview of common funding ...

Introduction In today’s rapidly evolving service landscape, rising expectations, diverse stakeholder backgrounds, and the constant pressure to uphold quality standards have made complaint handling and effective communication essential everyday skills. For frontline staff, these competencies directly shape the effectiveness of daily work. For supervisors and middle managers, these skills directly influence team performance and safeguard organisation’s reputation.  This workshop equips participants with practical frameworks and communication tools to master the complaint-handling mindset, engage in empathetic dialogue, resolve conflict, defuse crisis, and build lasting trust. Through real world case studies, interactive role plays, and group discussions, participants will build the skills and confidence needed to navigate real-life service challenges. Additionally, supervisors will learn how to apply these insights to team oversight, raising the overall standard of service quality across the organisation.   Objective Upon completion of this workshop, participants will be able to: Master 360° complaint handling:  Adopt a constructive mindset and transition seamlessly from initial friction to effective resolution Communicate with Empathy:  Enhance understanding and response ability to reduce conflict Defuse High-Stakes Crises:  Adapt swiftly to unexpected crises and manage “hot‑button” issues Drive Service Breakthroughs:  Transform complaints into opportunities for continuous service improvement Apply Practical Tools:  Implement learned techniques into daily applications ...