Performance Management is an essential core management competency for supervisors and managers, serving as the backbone of a high-performing organisation. Engaging in effective performance conversations not only deepens your understanding of your colleagues’ potential and characteristics, but also plays a crucial role in enhancing their performance to align with the organisational vision and values, strengthening the overall effectiveness of the organisation.

In this workshop, participants will acquire practical skills in conducting performance conversations and evaluations, learning to identify and proactively address performance challenges. Through workplace case studies, hands-on practice, and group discussions, participants will have the opportunity to apply theoretical concepts to real-world situations, thereby enhancing their capabilities in performance management and effectively fostering staff performance and development within your team.
 

•    To understand and conduct effective performance conversation and appraisal process
•    To learn how to implement day to day management practices to enhance staff performance
•    To know how to handle difficult cases on performance management tactfully
 

•    The best performance model: Passion, Competencies and Organisational needs
•    The challenges in performance management
•    The 3 right sets and the 3 steps in performance conversation
–    Identify strategy: the skill and will matrix
–    Construct your performance conversation
–    The essential skills in performance conversation
–    Ask quality questions
–    Agree on follow up
–    From feedback to feedforwarding
•    Day to day management practices in performance management 
•    Different tactics when handling difficult cases

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