Conflict is an inherent and inevitable part in any working relationship. In the context of NGOs, where collaborative efforts among colleagues and teams are crucial for delivering impactful social services, effective conflict management becomes essential for fostering collaboration and driving organizational success. When approached professionally and constructively, conflict can act as a powerful catalyst for strengthening relationships and enhancing communication among individuals.

In this workshop, participants will explore a variety of effective communication techniques and negotiation frameworks. They will also develop essential emotional intelligence competencies that are vital for navigating challenging situations. Through case studies and hands-on applications, participants will acquire practical conflict management and negotiation skills to strengthen stakeholder relationships and advance the mission of their NGOs.

• To understand conflict and differentiate between constructive and destructive conflict
• To equip participants with the knowledge and skills to effectively manage conflicts
• To resolve conflict through strategic negotiation and effective communication

1.    Understanding Conflict

• Introduction to conflict and its impact in the workplace
• Identification of common sources of conflicts

2.    Constructive vs. Destructive Conflict

• Differentiating between constructive and destructive conflict
• Characteristics and outcomes of each type

3.    Resolving Conflict through Negotiation

• Introduction to negotiation as a conflict resolution strategy
• Principled negotiation techniques for finding mutually acceptable solutions
• Role-playing exercises for practicing negotiation skills

4.    Effective Communication in Conflict Management

• Importance of clear and assertive communication in conflict resolution
• Techniques for active listening and non-defensive communication
• Managing emotions during conflict discussions

5.    Strategies for Collaborative Problem-Solving

• Introducing collaborative problem-solving approaches
• Techniques for brainstorming and consensus-building
• Facilitating constructive dialogue

6.    Conflict Prevention and Post-Resolution Strategies

• Strategies for preventing conflicts and learning from them