Hong Chi Association

Address：Chung Nga Road, Nam Hang, Pinehill Village, Tai Po, New Territories

Telephone：2689 1105

Fax：2661 4620

E-mail : [email protected]

Website : https://www.hongchi.org.hk/

Hong Chi Association was founded in 1965 and is one of the largest non-profit organizations dedicated solely to serving people with intellectual disabilities in Hong Kong. For further information about the Association, please visit its website at www.hongchi.org.hk

Services Quality Manager(s)

(Ref.: SQM(SMO)/11/12/24/HKCSS)

Responsibilities:

• Manage and oversee the service quality and assurance system for various stakeholders of services;
• Conduct audits to ensure compliance with service quality standards and develop strategies for service quality improvement;
• Develop and implement crisis management protocols for quality-related issues;
• Develop risk management controls and contingency plans;
• Handle complaints and service improvement;
• Provide coaching and training for staff related to the quality of services;
• Gather, analyze, and prepare reports on customer satisfaction and make recommendations to senior management;

Requirements:

• Degree holder of Social Work or related disciplines
• Experience in working with people with intellectual disabilities is preferred
• Fluency in written English and Chinese and spoken Cantonese
• Proficiency in computer application and Chinese word processing
• Work location: Tai Po

Interested parties please send full resume and expected salary with mark “Confidential & Ref. No.” to : Human Resources Office, Hong Chi Association, Pinehill Village, Chung Nga Road, Nam Hang, Tai Po or by email to [email protected]

**Prospective employees are requested to undergo Sexual Conviction Record Check on voluntary basis**

 (All data collected will be used for recruitment purposes only.)

** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.